**Visiter notre nouvelle section "Artisans du Québec" dans la boutique en ligne** Surveiller notre section PROMOTIONS pour des nouveautés***

Get free delivery to purchase $ 100 *** before taxes /in Quebec ** does not apply to certain items (see our policy) **

Shipping policy

Fixed delivery and handling costs of $ 12.95 apply to all orders under $ 100.00 delivered to Quebec, $ 15.95 for delivery to Ontario. Fees of $ 22.95 also apply to certain provinces of Canada.

Delivery is free with an order of more than $ 100.00 (does not include discounts) only for Quebec. Free delivery for Ontario is more than $ 125.00.

Note that for shipments containing sodium hydroxide and potassium hydroxide, an overload of $ 25.00 will be added to the invoice, since it is a dangerous material. This price is non-negotiable and cannot be modified.

Orders are processed and shipped at the latest within three working days (closed weekends and holidays) depending on payment. Allow 2 to 5 working days for delivery.

The delivery of $ 12.95 or free does not include delivery with signature, if you wish this option, you must write us in the comments, an invoice will be issued for additional costs. Tinavie is in no way responsible for stolen packages when the package is left to the door.

Tinavie cannot guarantee the grouping of separate orders: it is the responsibility of customers to combine their purchases in a single order, as far as possible, in order to minimize transport costs. Tinavie reserves the right to refuse the delivery of an order if the charges billed are much lower than the actual cost of the shipment. In such a case, Tinavie will contact the customer to discuss the available possibilities or will reimburse.

Picking on site

If you choose to come and get your products yourself, you will receive a confirmation email with our schedule when your order is ready, please wait for this confirmation before presenting you.

We are located at 111, rue Saint-Georges in Windsor, Quebec.

Tinavie is not responsible for lost, damaged parcels and/or deliveries errors. Customers are required to check their delivery address when completing their order.

Tinavie is not responsible if a package is delivered to a bad address due to an error in the delivery address. For any package having been returned to us because of an error in the delivery which originates of the customer (forgetting to register the apartment number or address error, for example), delivery costs for the dismissal are required, Or $ 12.95 + taxes, even if the order is more than $ 100.00 + taxes and originally benefited from free delivery.